Reference

Our Legal Terms for Indonesian Accounts

Q: How do I request a copy of the personal data nagasaon holds on me?

Email legal@nagasaon.xyz with the subject line 'Data Access Request' and your registered account email. We acknowledge within one business day and deliver your data export within five business days of identity verification.

Q: Who do I contact to correct inaccurate information on my account?

Send a correction request to legal@nagasaon.xyz, including your account ID and the specific field that needs updating. We process verified corrections within five business days and confirm the change by email once it is applied.

nagasaon operates under a defined legal framework so you know exactly what governs your account, your data, and every transaction you make through DANA, OVO, GoPay, or QRIS.

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What These Terms Actually Cover

nagasaon Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every action taken under your nagasaon account — from the moment you register through to withdrawals processed via DANA, OVO, GoPay, or QRIS. We specify which Indonesian regulations shape our operating posture, how disputes are handled, and which governing body receives formal

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complaints. Where eligibility is discussed, it depends on local law. We do not silently shift terms; any material change is communicated to your registered email at least seven days before it takes effect. If you continue using the account after that notice window, you are considered
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to have accepted the revised terms. Retention of transaction records follows a minimum 90-day rolling window, accessible on request through our support desk.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Desk

If you have a legal query — a data access request, a dispute about a QRIS transaction, or a question about how Indonesian regulations affect your…

ACCOUNT SECURITY DETAIL

Inside nagasaon: Data, Cookies, and Account Protection

We handle your personal and financial data with defined retention schedules and clear access rights.

Cookie Policy

We use session cookies for login continuity and analytics cookies to measure page performance. You can withdraw cookie consent at any time via the Privacy Settings link in your account footer — changes take effect within 24 hours.

Data Retention Schedule

Account registration data is held for the duration of your active account plus 12 months post-closure. Transaction logs — including DANA and OVO payment records — are retained for 90 days on a rolling basis and can be exported on request.

Account Security Practices

We apply two-factor authentication at login and flag unusual IP access automatically. Any attempt to change your linked DANA, OVO, or GoPay wallet requires email confirmation plus a six-digit verification code sent to your registered mobile number.

Your Right to Access and Correct Data

You may request a full copy of the data we hold on your account at any time by emailing [email protected]. Corrections to inaccurate personal data are processed within five business days of a verified request.

Requesting Account Closure

Account closure requests must be submitted in writing to our legal email. We process closures within three business days, settle any pending QRIS or GoPay withdrawals first, then permanently anonymise your personal identifiers per our data policy.

Dispute and Escalation Path

If an in-platform resolution does not satisfy your legal concern, you may escalate formally via email with your case reference number. We respond to escalations within seven business days and document every step of the resolution process for your records.

Your Legal Questions, Answered Directly

These are the questions we receive most often from Indonesian account holders about their rights, our data practices, and how our legal terms interact with local payment methods like DANA, OVO, GoPay, and QRIS.

Yes. Access to specific features and services depends on local law. We recommend you verify which activities are permitted in your region before opening an account, as eligibility is always subject to Indonesian regulations in force at the time.

Email [email protected] with the subject line 'Data Access Request' and your registered account email. We acknowledge within one business day and deliver your data export within five business days of identity verification.

Yes. QRIS refund claims must be submitted within 14 calendar days of the transaction date. GoPay dispute windows follow the same 14-day rule. Contact our support desk with your transaction reference and we open a case immediately.

Transaction logs linked to DANA and OVO payments are retained for 90 days after account closure on a rolling schedule. You can request an export of those records before closure via the legal email address provided on this page.

We send a notification to your registered email address at least seven days before any material change takes effect. The updated terms are also published on this page with a revision date so you can compare them against the previous version.

Send a correction request to [email protected], including your account ID and the specific field that needs updating. We process verified corrections within five business days and confirm the change by email once it is applied.

We share data only with payment processors — including DANA, OVO, GoPay, and QRIS providers — strictly to complete your transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstance covered by these terms.

Our Legal Terms for Indonesian Accounts

How to Reach Our Legal and Compliance Desk

Inside nagasaon: Data, Cookies, and Account Protection

Cookie Policy

Data Retention Schedule

Account Security Practices

Your Right to Access and Correct Data

Requesting Account Closure

Dispute and Escalation Path

Your Legal Questions, Answered Directly

01 Does Indonesian law affect whether I can use my nagasaon account?

02 How do I request a copy of the personal data nagasaon holds on me?

03 Can I dispute a QRIS or GoPay transaction under your terms?

04 What happens to my DANA and OVO records if I close my account?

05 How will I know if the legal terms change?

06 Who do I contact to correct inaccurate information on my account?

07 Is my account data shared with third parties under these terms?

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